When you place an order,please choose a shipping method and pay for the order including the shippong fee.We will send the items within 3 days once your payment is completed.
We do not guarantee delivery time on all international shipments due to differences in custo,s clearing times in individual countries,which mayaffect how quickly your product is inspected.please note that buyer are responsible for all additional customs fees,brokerage fees,duties,and taxes for importaion into your country.these additonal fees may be collected at iome of delivery.
we will not refund shipping charges for refused shipments.
The shippong cost does not include any import taxes,and buyers are responsible for customs duties.
We do our best to serve our customers the best that we can.
we will refund you if you return the items within 15days of your receipt of the items for any reason.However.the buyer should
make sure that the items returned are in their original conditions.If th items are damaged or lost when thy are returned,the buyer will be responsible for such damage or loss,and we will not give the buyer a full refund.The buyer should try to file a claim with the logistic company to recover the cost of damage or loss.
The buyer will be resopnsible for the shippong fees to return the items.
As all of our dresses are hand-aewn and customer tailored. the finished gown may vary by approximately1-2cm in the specified measurements.
To ensure that your dress will still fit you perfectly,our tailors have created all our dresses with additonal fabric in the seams to allow minor size modifications to be made easily. if you find the products are not suitable for you and have questions,you can contact us directly.
Color Mismatch
Differences in color may be caused by some other reasons such as color reflection in the monitoe,lighting, background etc.However,if you believe that the item received is in wrong color,please cntact ud to see if a return or refund is possible.
- Most items will be shipped within 1-2 business days ( mostly 1 business day) except Sunday and holiday. - Please confirm your address is correct with the purchase of your item. - All items will be shipped out with a tracking number regardless of how much you spend. We spend a little extra to keep our customers happy. (If you want it, you can ask us for it after we ship it) -International shipments to relating areas such as Europe or other countries may take a few extra days due to processing delays. - In some cases, for objects not tagged with free shipping, we offer combined shipping with a shipping discount. (not including the "on sale" items) - Average PLATINUM REXZ product delivery time: 2-20 days (Depending on product and quantity selection) | |
- If you are having trouble making your payment with us, please contact our office for help. | |
- If you find your shipping information has not updated for many days, please contact us and we would be more than happy to check for you. - In the rare case that an item has been determined by both parties as lost, we will either resend or refund the item in question if one cannot be present. - If the item is totally broken not because of a customer, we will follow buyers' choice to resend another one or refund. - Returns must be made within 14 days of the date in which the buyer has received the item. The customer is responsible for covering return shipping regardless of the situation... - We make due diligence to resend or refund the customer within 24-48 hours to ensure 100% customer satisfaction. | |
- We leave feedback once payment is made. Please also leave us great feedback with positive five stars. - If you are not satisfied with the item you have received, please tell us the problem kindly and we will provide a solution in 24 hours. - Please share with us your opinion, so that we can further improve our services and products. | |
- Your satisfaction is our #1 priority. Please share us your opinion, so that we can improve our service and product better - All items are sold with 100% NEW high quality. Your business is truly appreciated. - Note: Do not hesitate to contact us anytime before and after your purchase, we are committed to 100% customer satisfaction. - It is rare to not have received a reply within 24-Hours. If so, please kindly send it to us again. - If you would like other related products at your convenience, please let us know and we’d be happy to provide for you. - We strive for professional product information, including details and photos for you. If you find items, descriptions, and/or photos are not matching please tell us so we can promptly shed light on the confusion. - We back our commitment with superb service, 100% money back and customer satisfaction guarantee. - We are ready to assist you with any questions or concerns you might have before or after the purchase. | |
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