- Most items will be shipped within 1-2 business days ( mostly 1 business day) except Sunday and holiday.

- Please confirm your address is correct with the purchase of your item.

- All items will be shipped out with a tracking number regardless of how much you spend. We spend a little extra to keep our customers happy. (If you want it, you can ask us for it after we ship it)

-International shipments to relating areas such as Europe or other countries may take a few extra days due to processing delays.

- In some cases, for objects not tagged with free shipping, we offer combined shipping with a shipping discount. (not including the "on sale" items)

- Average PLATINUM REXZ product delivery time: 2-20 days (Depending on product and quantity selection)

- If you are having trouble making your payment with us, please contact our office for help.

- If you find your shipping information has not updated for many days, please contact us and we would be more than happy to check for you.

- In the rare case that an item has been determined by both parties as lost, we will either resend or refund the item in question if one cannot be present.

- If the item is totally broken not because of a customer, we will follow buyers' choice to resend another one or refund.

- Returns must be made within 14 days of the date in which the buyer has received the item. The customer is responsible for covering return shipping regardless of the situation...

- We make due diligence to resend or refund the customer within 24-48 hours to ensure 100% customer satisfaction.

- We leave feedback once payment is made. Please also leave us great feedback with positive five stars.

- If you are not satisfied with the item you have received, please tell us the problem kindly and we will provide a solution in 24 hours.

- Please share with us your opinion, so that we can further improve our services and products.

- Your satisfaction is our #1 priority. Please share us your opinion, so that we can improve our service and product better

- All items are sold with 100% NEW high quality. Your business is truly appreciated.

- Note: Do not hesitate to contact us anytime before and after your purchase, we are committed to 100% customer satisfaction.

- It is rare to not have received a reply within 24-Hours. If so, please kindly send it to us again.

- If you would like other related products at your convenience, please let us know and we’d be happy to provide for you.

- We strive for professional product information, including details and photos for you. If you find items, descriptions, and/or photos are not matching please tell us so we can promptly shed light on the confusion.

- We back our commitment with superb service, 100% money back and customer satisfaction guarantee.

- We are ready to assist you with any questions or concerns you might have before or after the purchase.